LACCD Password Policy Change: Frequently Asked Questions (FAQ)

What is the new password policy?


All Los Angeles Community College District email users are required to create and use “strong” passwords that must be a minimum of fourteen characters long, and contain at least one capital letter, lower case letter, and number or special character (such as #, $, %). In the future, LACCD email passwords must be changed annually.


Your email password is part of a single-sign-on (SSO) system used by the District to provide access to many District systems including mycollege.laccd.edu, Canvas and wireless access at all LACCD colleges. All of these systems will use the new, stronger password.


When does the change take effect?


The policy will take effect on July 30, 2022. All LACCD students, faculty and staff are encouraged to change their password as soon as possible. If your password is not changed by that date, you will be forced to change it the first time you log into LACCD email, mycollege.laccd.edu or Canvas on July 30


How do I change my Email/SSO password?


All LACCD students, faculty and staff can change your password as follows:


  1. Log into your LACCD email account by visiting https://mymail.laccd.edu.

  2. In the top right corner, click the circle with your initials in it. Then click “View Account”.

     

    Arrow Pointing to View Account


  1. On the menu on the left side of the page, click “Password.”


Arrow point to password link screen shot


  1. Enter your old password and new password at the prompts, then click “Submit.”
    Your password is now changed.


Change Password Screenshot


How do I change my SAP Password?

Visit https://www.portal.laccd.edu. You will receive the screen below.


laccd SAP login screen shot
Under “If forgot, need to request\change or unlock your password”, select “click here.”


On the next screen, click “New Password” laccd new password button at the top of the screen.

You will be presented with the following screen:
laccd get new password reqeust


Complete your Last Name and First Name, (your full legal name is identified in HR) your SAP User ID, and select “PRD” under “System.” Then click “submit.” A password reset link will be sent to your District email address.

Click the link and follow the instructions.


What do I do if I need assistance?

If you are a student, please contact the student services center at your college for assistance.


LACCD Student Support Services

​​CAMPUS

EMA​IL​

SUPPORT PHONE

ELAC

ELACStudentSupport@laccd.edu

(323) 792-1221

LACC

LACCStudentSupport@laccd.edu

​(888) 930-LACC

(323) 766-6240

LAHC

LAHCStudentSupport@laccd.edu

​(424) 367-1604

LAMC

LAMCStudentSupport@laccd.edu

(818) 722-6752

LAPC

LAPCStudentSupport@laccd.edu

(818) 464-4410

LASC

LASCStudentSupport@laccd.edu

(323) 274-1680

LATTC

LATTCStudentSupport@laccd.edu

​(213) 444-7706

LAVC

LAVCStudentSupport@laccd.edu

(818) 938-8418

WLAC

WLAC-success@laccd.edu

​(310) 287-7251



Additional student support information is available on the District’ website, located at https://www.laccd.edu/Students/Pages/Student-Support-Contact.aspx.


If you are faculty or staff, please contact the Office of Information Technology helpdesk using the directory below:


LACCD Faculty and Staff Technical Support

​​CAMPUS

EMA​IL​

SUPPORT PHONE1

ELAC

elac-tech​support@laccd.edu

213-577-1211

LACC

lacc-techsupport@laccd.edu

213-732-1466

LAHC

lahc-techsupport@laccd.edu​

​ 213-513-4211

LAMC

lamc​-techsupport@laccd.edu​

​ 213-322-1210

LAPC

lapc-techsupport@laccd.edu

​ 213-214-2130

LASC

lasc-techsupport@laccd.edu

​ 213-214-1131

LATTC

lattc-techsupport@laccd.edu

​ 213-732-1688

LAVC

lavc-techsupport@laccd.edu

​ 213-732-1667

WLAC

wlac-techsupport@laccd.edu

​ 213-510-2121


Additional employee support information is available on the Office of Information Technology’s website, located at https://www.laccd.edu/departments/informationtechnology/Pages/default.aspx.


Why is the policy changing?

Recent guidance from the National Institute of Standards and Technology (NIST) suggest that long and complex passwords have greater benefits to security than frequent password changes. Our policy is changing to reflect that guidance.


What if I have additional questions?

For technical assistance, please refer to the contact information above. If you have any other questions about this change to our password policy, please email infosec@laccd.edu from your District email account.

 

1 Please use the phone number ONLY in case of an urgent or immediate need.