LACCD Password Policy Change: Frequently Asked Questions (FAQ)

What is the new password policy?

All Los Angeles Community College District email users are required to create and use “strong” passwords that must be a minimum of fourteen characters long, and contain at least one capital letter, lower case letter, and number or special character (such as #, $, %). In the future, LACCD email passwords must be changed annually.

Your email password is part of a single-sign-on (SSO) system used by the District to provide access to many District systems including mycollege.laccd.edu, Canvas and wireless access at all LACCD colleges. All of these systems will use the new, stronger password.

When does the change take effect?

The policy will take effect on July 30, 2022. All LACCD students, faculty and staff are encouraged to change their password as soon as possible. If your password is not changed by that date, you will be forced to change it the first time you log into LACCD email, mycollege.laccd.edu or Canvas on July 30

How do I change my Email/SSO password?

All LACCD students, faculty and staff can change your password as follows:

1. Log into your LACCD email account by visiting https://mymail.laccd.edu.

2. In the top right corner, click the circle with your initials in it. Then click “View Account”.

    

   

3. On the menu on the left side of the page, click “Password.”

4. Enter your old password and new password at the prompts, then click “Submit.”
   Your password is now changed.

This section does not apply to students

How do I change my SAP Password?

Visit https://portal.laccd.edu. You will receive the screen below.

Under “If forgot, need to request\change or unlock your password”, select “click here.”

On the next screen, click “New Password” at the top of the screen.

You will be presented with the following screen:

Complete your Last Name and First Name, (your full legal name is identified in HR) your SAP User ID, and select “PRD” under “System.” Then click “submit.” A password reset link will be sent to your District email address.

Click the link and follow the instructions.

What do I do if I need assistance?

If you are a student, please contact the student services center at your college for assistance.

LACCD Student Support Services
​​CAMPUS	EMA​IL​	SUPPORT PHONE
ELAC	​ELACStudentSupport@laccd.edu	​(323) 792-1221
LACC	​LACCStudentSupport@laccd.edu	​(888) 930-LACC (323) 766-6240
LAHC	​LAHCStudentSupport@laccd.edu	​(424) 367-1604
LAMC	LAMCStudentSupport@laccd.edu	​(818) 722-6752
LAPC	​LAPCStudentSupport@laccd.edu	​(818) 464-4410
LASC	​LASCStudentSupport@laccd.edu	(323) 274-1680
LATTC	​LATTCStudentSupport@laccd.edu	​(213) 444-7706
LAVC	LAVCStudentSupport@laccd.edu	​(818) 938-8418
WLAC	WLAC-success@laccd.edu	​(310) 287-7251

Additional student support information is available on the District’ website, located at https://www.laccd.edu/Students/Pages/Student-Support-Contact.aspx.

If you are faculty or staff, please contact the Office of Information Technology helpdesk using the directory below:

LACCD Faculty and Staff Technical Support
​​CAMPUS	EMA​IL​	SUPPORT PHONE1
ELAC	elac-tech​support@laccd.edu	213-577-1211
LACC	lacc-techsupport@laccd.edu	213-732-1466
LAHC	lahc-techsupport@laccd.edu​	​ 213-513-4211
LAMC	lamc​-techsupport@laccd.edu​	​ 213-322-1210
LAPC	lapc-techsupport@laccd.edu	​ 213-214-2130
LASC	lasc-techsupport@laccd.edu	​ 213-214-1131
LATTC	lattc-techsupport@laccd.edu	​ 213-732-1688
LAVC	lavc-techsupport@laccd.edu	​ 213-732-1667
WLAC	wlac-techsupport@laccd.edu	​ 213-510-2121

Additional employee support information is available on the Office of Information Technology’s website, located at https://www.laccd.edu/departments/informationtechnology/Pages/default.aspx.

Why is the policy changing?

Recent guidance from the National Institute of Standards and Technology (NIST) suggest that long and complex passwords have greater benefits to security than frequent password changes. Our policy is changing to reflect that guidance.

What if I have additional questions?

For technical assistance, please refer to the contact information above. If you have any other questions about this change to our password policy, please email infosec@laccd.edu from your District email account.